1-Year Limited Parts Warranty:
All Golden Hawk USA products purchased in the United States are warranted for a period of one year from the purchase date against defects in materials and workmanship. We will provide you with free parts for one year after your purchase. The warranty is for replacement at the sole discretion of the selling dealer. If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design. The customer is responsible for freight charges incurred to return the product.
For all other countries, contact our technical support where you must send a copy of the original invoice with the date of purchase.
Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O. Box). Contact us to receive an RA# before sending your defective item. This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or physical damage, or any repair or modification performed by someone other than a Golden Hawk USA repair technician.
Any damages resulting from legal action for breach of expressed or implied warranties shall be limited to the cost of the original purchase price of the unit. As a condition of this warranty, it is agreed that the remedy provided in this document is the sole remedy under this warranty. All liability for coincidental damages is excluded. The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty. Should Golden Hawk USA or an authorized dealer replace your product under warranty, this replacement shall be considered a transaction under the original warranty and does not extend the original warranty period.
You are advised to review this Warranty Policy periodically for any changes. Changes to this Warranty Policy are effective when they are posted on this page.
If you have any questions about this Warranty Policy, please contact us:
By email: firstname.lastname@example.org