SHIPPING & RETURNS POLICY
SHIPPING & RETURNS POLICY
We offer free shipping to the continental United States (48 States)The following conditions and restrictions apply:
- Free Shipping carrier [Fedex, USPS, or any other] will be chosen at Golden Hawk USA’s sole discretion.
- Free Shipping does not include any expedited shipping methods.
Additional shipping charges will apply for all orders outside of the continental United States (48 States).
- Shipping fees, if any, will be noted at checkout.
- Shipping fees are non-refundable if full or part of the order is returned.
- Due to limitations and money exchange, we do not ship to some regions outside of the continental United States. (See International and U.S. Territory Shipping below.)
- Shipping fees are subject to change without notice.
- To improve shipping times for our valued customers, our items are assigned for shipment based on the closest inventory location. Due to this, some items in the same order may arrive in more than one shipment.
- You are responsible for paying the shipping charges on all returns.
- A minimum of 15% up to a maximum of 50% restocking fee will apply to return items depending on the condition of the product and packaging when received by Golden Hawk USA.
When will my order arrive?
We will notify you of your estimated delivery date after your order is shipped.
Shipments are made within one business day after your order is approved and paid before 12:00 PM PST, Monday – Friday. Delivery times are subject to holiday delivery schedules, inclement weather, and acts of nature. There will not be any processing or shipping of orders on weekends or national holidays.
Shipping times outside of the continental United States may vary based upon the delivery address, post office, and custom hold.
Due to an increase in order volume during the holidays, online orders will be shipped within two business days.
Will you ship to an address other than my billing address?
We’re happy to ship your order to an address that is different than the billing address on file with your credit card provider. To avoid delays, we do ask that you call the credit card provider and add the alternate address to your account. Taking this step prior to placing your order helps us to ship your order quickly with minimal delays.
APO/FPO and PO Box address.
Unfortunately, we do not currently ship to APO, FPO or P.O. boxes.
International and U.S. Territory Shipping
Online orders can be delivered almost anywhere worldwide. To be sure, check the product’s shipping cost during checkout. The shipping cost will be displayed after you enter your shipping information and before the final checkout. If your country is not listed at checkout, your order cannot be delivered there. All product and shipping costs are shown in US Dollars and your final cost will consider the current Currency Exchange Rate. Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility.
List of international countries we ship to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic, Congo, Republic of the, Costa Rica, Cote d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands5, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Republic of, Germany, Ghana, Gibraltar, Great Britain and Northern Ireland, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Republic of (South Korea), Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Portugal, Qatar, Reunion, Romania, Russia, Rwanda, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Republic of, Seychelles, Sierra Leone, Singapore, Slovak Republic (Slovakia), Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis and Futuna Islands, Western Samoa, Yemen, Zambia, and Zimbabwe.
We use USPS to ship to all international countries.
30 Day Returns
You can return a new, unused product within 30 days of the date of purchase and we will happily refund the purchase price less than original shipping charges. It’s easy to return a product:
Log into your account or email us at firstname.lastname@example.org to initiate a return.
An email will be sent to you with instructions for returning your product.
Ship your unused product, in its undamaged original packaging, to the address identified in the email.
Original shipping fees will not be refunded.
You are responsible for return shipping the products back to us and all the costs involved. We recommend using a trackable, insured shipping method to be sure the product arrives undamaged.
Product must be returned complete with all undamaged original packaging and included accessories and paperwork in new condition.
Please be sure to box and pack the return so it is protected during shipping.
A minimum of 15% up to a maximum of 50% restocking fee will apply to return items depending on the condition of the product and packaging when received.
Any product returned that is not in its new, unused condition will be returned to you at your expense.